Please read our policy carefully.
We do not want differences with our customers. We have tried to be
fair and clear,
but if you do not understand or find our policy unacceptable, please
do not purchase products from us.
We do everything in our power to
fill orders accurately. If incorrect merchandise was received due
to our error,
call us within 5 DAYS of receipt of goods. We will authorize a
return of the merchandise and provide a UPS call tag
to have the merchandise picked up from your location.
A RETURN NUMBER MUST BE ASSIGNED
BEFORE ANY GOODS CAN BE RETURNED.
NO CREDIT WILL BE ISSUED WITHOUT
A RETURN NUMBER.
If you have a defective item which
is under manufacturer's warranty, we will provide you with the information
necessary and assist you in getting your equipment repaired or replaced.
Items under manufactuer's warrenty must be
serviced by the manufactuer and we will not refund any money until the
manufactuer has had the opportunity to
repair or replace it.
If you simply change your mind and
want to return an item, that is acceptable, provided it is not one of the
items in
the NOTE (in Red) below. On all goods returned for this reason,
we will reimburse you for the cost less a $15.00
or 20% restocking fee, whichever is lesser, and you pay the return
shipping. We will return no funds on any returns
which arrive at our Headquarters broken or damaged, until we have been
paid for the loss by the shipper.
(It is important you pack returns carefully.)
NOTE: We cannot accept returns
on glass, copper, copper foil, brass,
lead, zinc, books, chemicals or pre-packaged items which
have been opened
or items which have been used or are inoperable.
UPS
& Freight Damage
If you
notice your shipment has been opened, or if you see any signs of outward
damage to cartons, have the driver note the damage on your delivery receipt.
If you find missing or damaged items after the driver leaves . . .
DO
NOT CONTINUE UNPACKING
SAVE CARTON AND ALL PACKING MATERIALS
CALL
UPS CUSTOMER SERVICE FOR CLAIM AND INSPECTION (1 800 742-5877) or
the Freight Comany
delivering
your items.
Each box was
packed and inspected before it left our facility. Once assigned to
the carrier, the carrier is totally responsible
for
any damage and breakage occuring during shipment.
We are willing
to assist you in every way possible in collecting your claims for loss
or damage, but this willingness on our part
does not make us responsible for collection of claims or replacement
of materials.
Normally, UPS
will inspect the damage and then send us a form to fill out to collect
the money owed. When we receive the
money within 10-15 days. We will contact you and see if you want
the damaged item replaced or the money returned.
If you have
any questions, email us at (info@aaproducts.com)