Please read our policy
carefully. We do not want differences with our customers. We
have tried to be fair and clear,
but if you do not understand or find our policy unacceptable, please do
not purchase products from us.
We do everything in
our power to fill orders accurately. If incorrect merchandise was received
due to our error,
call us within 5 DAYS of receipt of goods. We will authorize a return
of the merchandise and provide a UPS call tag
to have the merchandise picked up from your location.
A RETURN NUMBER
MUST BE ASSIGNED BEFORE ANY GOODS CAN BE RETURNED.
NO CREDIT WILL BE ISSUED WITHOUT
A RETURN NUMBER.
If you have a defective
item which is under manufacturer's warranty, we will provide you with the
information
necessary and assist you in getting your equipment repaired or replaced.
Items under manufactuer's warrenty must be
serviced by the manufactuer and we will not refund any money until the
manufactuer has had the opportunity to
repair or replace it.
If you simply change
your mind and want to return an item, that is acceptable, provided it is
not one of the items in
the NOTE (in Red) below. On all goods returned for this reason,
we will reimburse you for the cost less a $15.00
or 20% restocking fee, whichever is lesser, and you pay the return
shipping. We will return no funds on any returns
which arrive at our Headquarters broken or damaged, until we have been
paid for the loss by the shipper.
(It is important you pack returns carefully.)
NOTE: We cannot
accept returns on glass, copper, copper foil, brass,
lead, zinc, books, chemicals or pre-packaged items which
have been opened
or items which have been used or are inoperable.
UPS & Freight Damage
If you notice your shipment has been opened, or
if you see any signs of outward damage to cartons, have the driver note
the damage on your delivery receipt. If you find missing or damaged
items after the driver leaves . . .
DO NOT CONTINUE UNPACKING
SAVE CARTON AND ALL PACKING MATERIALS
CALL UPS CUSTOMER SERVICE FOR CLAIM AND INSPECTION
(1 800 742-5877) or
the Freight Comany delivering your items.
Each box was packed and inspected before it left
our facility. Once assigned to the carrier, the carrier is totally
responsible
for any damage and breakage occuring during shipment.
We are willing to assist you in every way possible
in collecting your claims for loss or damage, but this willingness on our
part
does not make us responsible for collection of claims or replacement of
materials.
Normally, UPS will inspect the damage and then send
us a form to fill out to collect the money owed. When we receive the
money within 10-15 days. We will contact you and see if you want
the damaged item replaced or the money returned.
If you have any questions, email us at (info@aaproducts.com)