A&A PRODUCTS - Stained Glass Damaged In Shipping

A&A PRODUCTS RETURN POLICY Dear Customer,

Please read our policy carefully. We do not want differences with our customers. We have tried to be fair and clear, but if you do not understand or find our policy unacceptable, please do not purchase products from us.

We do everything in our power to fill orders accurately. If incorrect merchandise was received due to our error, call us within 5 DAYS of receipt of goods. We will authorize a return of the merchandise and provide a UPS call tag to have the merchandise picked up from your location.

If you have a defective item under manufacturer's warranty, we will provide you the information necessary and assist you in getting your equipment repaired or replaced. Items under manufactuer's warrenty must be serviced by the manufactuer and we will not refund any money until the manufactuer has had the opportunity to repair or replace it.

If you simply change your mind and want to return an item, that is acceptable, provided it is not one of the items in the NOTE (in Red) below. On all goods returned for this reason, we will reimburse you for the cost less a $15.00 or 20% restocking fee, whichever is lesser, and you pay the return shipping.

NOTE: We cannot accept returns on glass, copper, copper foil, brass, lead, zinc, books,
chemicals or pre-packaged items which have been opened or items which have been used
or are inoperable.

A RETURN NUMBER MUST BE ASSIGNED BEFORE ANY GOODS CAN BE RETURNED.
NO CREDIT WILL BE ISSUED WITHOUT A RETURN NUMBER.

GOODS RETURNED AT OUR COST WILL BE ISSUED A "CALL TAG".
UPS WILL PICK UP THE ITEMS FROM YOU AT OUR COST.
YOU ONLY NEED TO PACKAGE THE AND ADDRESS THE RETURN.

IMPORTANT INFORMATION ON LOST or DAMAGED GOODS

UPS
If you notice your shipment has been opened, or if you see any signs of outward damage to cartons, have the UPS driver note the damage on your delivery receipt. If you find missing or damaged items after the driver leaves . . .

DO NOT CONTINUE UNPACKING
SAVE CARTON AND ALL PACKING MATERIALS
CALL U.P.S. CUSTOMER SERVICE FOR CLAIM AND INSPECTION (1 800 742-5877)

Each box was packed and inspected before it left our facility. We are willing to assist you in every way possible in collecting your claims for loss or damage, but this willingness on our part does not make us responsible for collection of claims or replacement of materials. Normally, UPS will inspect the damage and then send us a form to fill out to collect the money owed. When we receive the money, (usually 10-15 days) we will contact you and see if you want the damaged item replaced or the money returned.