As General Manager of A&A Products Ltd., I have always believed that you, the customer,
have the right to know why we make certain decisions that affect you.  So here is how we
are changing our backorder policy and why.

In order to maintain the best prices possible for you the customer, we have to watch for 
distributor sales and specials and buy at the lowest costs.   In order to purchase products
at good prices, it is necessary that we be ready with sufficient cash-on-hand to purchase
immediately when distributors are having discounts. Cash flow is  very important to our
keeping prices as low as possible.

In the past, we have held entire orders, for as long as a month, until one final piece of glass
or tool was received that had been on backorder.  That meant that we had orders ready to
go that could have given us an immediate cash flow of thousands of dollars, but because we
were holding them, the money was not avalable for new purchases.  We obviously couldn't
sell the products to other customers, because we were holding them for a particular customer.
 We had thousands of dollars tied up in backorders sitting on our shelves waiting for a few
 items to be received.  It was a big cash drain.

We must change that backorder policy.  We will still allow backorders, but we must ship what
 we have in stock at the time you order.  If you wish to backorder items, we will ship them  when
 they are received.  This means you will have to pay shipping on  the backordered  items.     

While this will add some expense to you, it does not mean you are paying twice the shipping
 cost.  Since shipping costs depend on weight, the first order would have cost you more if the
additional items had been included.   Also, in the case of glass, we will not charge you an
additional glass packing charge on backorders.  This means that shipping will be less for backorders.  

We realize that you have the right of not backordering and trying to locate the item from another
store.  Obviously, this will still add additional shipping - and may cost more, depending the the
store location and their shipping policy.  So here's the policy.

As of February 1, 2006, any items that are being held in our store awaiting backorders, will be
shipped without them.  Also any future orders will be shipped when ordered and you must specify
whether you want items backordered and shipped later.  We will call customers when backordered
items exceed $50.00 to insure you still want us to ship them.  Smaller backorders will be shipped
automatically when they arrive in stock.

We apologize for any inconvenience this may cause, but we can no longer sit on thousands of
dollars of backorders.  With this additional cash flow, we hope to continue to provide you the
best prices along with the best service.